Employee Experience

Optimise engagement and productivity by seeing the world through the eyes of your employees and treating them like valued customers.

Employee experience (EX) encapsulates what people encounter, observe, or feel over the course of their employee journey at an organisation. 

– Culture Amp

What is EX & why
is it important?

EX is seeing the world through the eyes of your employees, staying connected with them and co-designing bespoke people solutions that meet their needs. Taking an EX approach means being curious and not assuming you know what your people want – it is being open minded to ask, listen and truly understand what their needs are. Caring about your people as much, or more than your customers, leads to a more positive work place culture, enhances engagement which in turn increases productivity. It is a win-win for everyone. 

By applying the practices of employee segmentation, empathy mapping and persona design, Rebecca can co-create bespoke human-centred solutions with your Executive or People and Culture teams. Solutions that balance business priorities with the needs of your employees to provide an enhanced work experiences in the new world of work. Experiences that are human centred, use the latest digital technologies and automation, are personalised, compelling and memorable.

EX is a popular area of research and Rebecca has designed a simple model to outline the five core elements most commonly written about:

1. Leadership

There are consistent leadership behaviours prevalent in organisations that focus on employee experience. These behaviours include empowering employees, inclusive decision making, high engagement and team development and other areas. 

2. Culture

Organisations that focus on EX have shared values and behaviours that create their culture. Culture is defined as: what it is like to work there and get work done. Some of these values and behaviours include encouraging a collaborative learning culture, focusing on outcomes and prioritising employee wellbeing. 

3. Ways of working

There are consistent work practices that organisations adapt when they commit to EX. These practices include creating cross-functional product teams, digital collaboration tools, design thinking, remote working and other initiatives that make it easier for employees to do their job and increases productivity.

4. Work environment

There are certain types of work environments that enhance EX and make it easier for people to do their job. Some of these environments include collaborative spaces, a mixture of open and private zones for thinking and a choice of where to work.

5. Customer experience

There are elements of CX that enhance EX. These elements include a customer-focused culture, customer segmentation, employees regularly engaging with customers and using customer feedback to design future products and services. 

Employee segments

An important element of EX is segmenting your employee base by grouping people with similar needs into smaller groups and talking with them to understand their unique challenges and motivations. Rebecca can partner with you to facilitate this consultation process so your organisation can design people-focused solutions that meet your employees’ needs. 

Resetting People and Culture teams to support EX – 7-step approach

In recent years, People and Culture teams have had the opportunity to move from the old to the new paradigm to deliver as a strategic, transformational function focusing on EX. P&C senior leaders play a vital role as business leaders in supporting the organisation become more agile in, and successfully adapt to, the VUCA world. VUCA stands for: volatile, uncertain, complex and ambiguous. Rebecca has designed a 7-step process to help refocus the People and Culture team’s function within your organisation. This method is based on her own experience of transforming teams over the years. She can design a People strategy which serves as a ‘north star’ for the People and Culture team and organisation that enables the delivery of the business’s strategic plan.